Mick was extremely helpful and patient with us. He answered all our questions that we had. The staff was also very nice and accommodating. Their service department looks very clean and organized, ready to help when needed. I feel they passed along some great pricing for us.
Wow! Highly recommend the service department! Nicholas in service was very experienced and professional! When I brought in the motorhome for warranty issues, he wanted to see every issue in person and not just a written list. After repairs were completed, he called me and explained every issue repair in detail. There was no middle man. He was the guy that did the repairs as well. This place has the "Flying W Service Excellence Dealer" award from Winnebago! Now I know why! They blew the competitors' service departments that I visited in the past out of the water! Keep up the good work! This industry and Winnebago needs you guys!
Winnebago Motor Homes made purchasing an RV a smooth process. Mick was easy to work with and went over the different mechanisms before we drive it off the lot. When we had a small repair after our first trip they quickly took care of it for us. We highly recommend!!
Just the nicest group of people. Other RV/Camper dealerships made me feel like I was at a high pressure car dealership.
Very happy with the experience. Everyone was very friendly and thorough with explaining the different options .
I always receive great service there.
From our first visit to our last visit Terry, Wade and the staff very friendly and very professional. If you are looking to purchase a camper or a motorhome I would highly recommend Winnabego Motorhome in Rockford Illinois. It is worth the trip!!
Simply a great experience working with Mick and the rest of the crew to purchase our 2023 View. It’s rare to find true customer care (rather than following the script) - Winnebago Motorhome was always happy to spend the time to answer all our questions, greeted us warmly in person and on the phone, and responsive to all our requests. It’s family owned and we always felt like we were part of the family. This was our first “camper” purchase - we couldn’t be happier than to have made it at Winnebago Motorhome.
This small operation, wonderful staff went above a beyond for us in all departments. Let’s start with service: Nicholas is straight to the point and direct with us on the service we needed. From the start he gave us direct information on warranty issues and worked with Nova Kool on getting our refrigerator up and running. The sales guy, Mick, was so kind to show us a couple of rigs they had on the lot (we are considering upgrading) and was a no-pressure sales associate. We appreciated his willingness yo show us around. The parts and administrative staff are wonderfully nice as well. We were able to pick up our rig within a couple of days and get our camper filled with propane on site. We recommend this service location.
Excellent RV buying experience. No pressure. Very family oriented. Mick is a 5 Star sales rep!
I bought a like-new RV on consignment here 19 years ago, and have always received excellent service at a fair price. You are always treated like a very important customer, whether you are in for a RV, service, parts, or "just looking". This dealership is a "must visit" when you are RV shopping. Stopped in today, and they have three "parade cars" that someone traded in! Yes, they are for sale...imagine one on the rear luggage carrier of your rig!
If you own a Winnebago I recommend taking it no where else for service. If you need service it can be quite the expense. I always feel like they are very straight forward and honest. Their labor rates are reasonable and they take the time to follow up and answer any questions. Very good communication from the shop throughout the entire process.
Mick at Winnebago Motorhomes was an excellent person to buy from. The process was easy and he is down to earth as well as the rest of his staff! He was generous to come pick us up from our rental car drop-off the day we purchased our Revel. The staff was courteous and helpful! Our experience here was fantastic. I would highly suggest if you are looking for a Winnebago contact Mick and see him in Rockford.
Mick Franklin at Winnebago Motor Homes was AWESOME to work with, although the whole ordering/purchase transaction was hardly "work." Mick made everything easy by communicating clearly, responding quickly, and being available for any questions we had before, during, and after the sale. Mick and his team are very professional, but also very friendly and we love that his is a family owned business because we like to support local businesses like his (as opposed to the "big" retail companies). We feel like we are now part of the WMH family and that we have a friend in Mick going forward. We did a lot of research of various Winnebago dealers and we were impressed by the customer reviews and Better Business Bureau rating for Winnebago Motor Homes. Mick is very knowledgeable and we highly recommend him and his company to anyone looking for an RV. Thank you, Mick, for an excellent buying experience!
3 weeks agoNEW Very nice and trusting service. I drove from California to Rockford, IL to pick up my Winnebago Revel. All went as planned! Mick was always responsive with communication. The paperwork was completed prior to my arrival which helped speed up the process immensely. My RV walk through was excellent. I recommend Mick and his team 100 percent. Thank you!
Wade was great to work with and explained everything well. He treated us well and gave us a great experience. Nice dealership and nice selection of units.
Highly recommended. Amazing service, very responsive and knowledgeable. Mick and Terry were very easy to work with and did all the leg work for us. It was an easy and quick buying process for our Solis Pocket. Thank you!
We had a very good experience at this dealership. We had a couple of minor issues that were resolved immediately. They treat you fantastic and you get the family owned business vibe unlike the major franchise dealerships. Highly recommend them for your RV needs.
Received excellent service around the purchase of a small Winnebago travel trailer that was on consignment. Terry and team went above and beyond to make sure I felt comfortable as a first time trailer buyer. Thank you!
We bought a Revel a few weeks ago from Winnebago Motorhomes and could not have had a better experience. We worked most closely with Mick who was very responsive, even to questions that have come up after purchase. The sales process was “no pressure,” and I believe we got a great price. The walk-through was thorough. I would strongly recommend them to anyone interested in an RV/Motorhome.
The owner has been running this place for 54 years. Terry Franklin is an impressive gentleman. He met me on a Saturday while most of his crew got the day off on account of memorial day coming up on Monday.
We got the camper we love from Winnebago motorhomes in Rockford Illinois. The people there are so very nice and helpful, very professional. Would not hesitate to go back there when we're ready to trade.
We recently purchased a used Winnebago travel trailer from Winnebago Motorhomes and had a very good experience. Mich worked with us and did an excellent job of showing us the camper and explaining things to us before and after the purchase.